Workforce  Resources in Response to Novel Coronavirus (COVID-19)

UI Applicants by County



The Texas Workforce Commission (TWC) holds responsibility for the state unemployment compensation program. However, Workforce Solutions Middle Rio Grande works closely with TWC and can act as your local navigator to resources.

You can apply for Unemployment Insurance at ui.texasworkforce and selecting the Unemployment Benefits Section.  If you are unable to file online call TWC's Telecenter at 800-939-6631.


To learn more about how to create a user ID and password, click here (pdf).

Wondering how to change your payment information or file an appeal? Find the answers to these questions and more at the TWC website.


Governor Abbott has waived the one-week waiting period for benefits and work search requirements for Unemployment Insurance.


Many job openings are available in Middle Rio Region. Search for jobs on, the state’s job search website. If you need assistance, call us at 830-591-0141.. Create an account to get started.

Use to learn more about the job openings.

Unemployment Benefit Claim Help & Resources Click here to learn more

FDA Alerts Consumers About Unauthorized Fraudulent COVID-19 Test Kits Click here to learn more

TWC to Implement Staggered Access to Unemployment Benefit Services Portal to Ensure More Texans Can File UI Claims

Recommendations Will Ease Backlog of Texans Unable to Access Unemployment System

Over half a million Texans have filed unemployment claims in the last 18 days as a result of COVID-19. The Texas Workforce Commission (TWC) will soon outpace the total number of claims received in all of 2019. This unprecedented increase has led to long wait times, overwhelmed call centers and technical issues with the Unemployment Benefit Services portal. TWC staff is working around the clock to expand the capacity to take claims but needs your support. Effective immediately, TWC recommends that Texans stagger their calls and access to the online portal based on applicant’s area codes.

“The outbreak of COVID-19 has reminded each of us the importance of acting with others in mind,” said TWC Executive Director Ed Serna. “Just as with the virus, we can treat this problem far more effectively if we work together and space out the demand rather than having everyone call at the same time. I know there are Texans worried about being out of work and missing their paychecks. We keep working until every Texan that needs help gets help. We are asking for you to join the effort.”

Effective immediately, TWC asks that Texans use their area code to find their proposed call and access times listed below. See below chart for recommended call and access times:

Recommended Call and Access Times

  • Area Codes Beginning with 9Mon-Wed-Fri 8:00 a.m.-Noon

  • Area Codes Beginning with 3, 4, 5,6Mon-Wed-Fri 1:00 p.m. - 5:00 p.m.

  • Area codes Beginning with 7, 8Tues -Thurs-Sat  8:00 a.m. - Noon 

  • Area codes Beginning with 2Tues-Thurs-Sat 1:00 p.m. -5:00 p.m

Texans will not be penalized for a delay due to call or user volume. Claims for individuals affected by COVID-19 are eligible to be backdated. Staggering claims will provide help to reduce frustrations for many Texans and provide better access to needed services.

For more information on COVID-19 and unemployment benefits, visit:

Previously Ineligible for UI Benefits? TWC Encourages Monetarily Ineligible for UI Benefits to Reapply on April 5, New Quarter

The Texas Workforce Commission (TWC), encourages individuals previously deemed monetarily ineligible for unemployment benefits to reapply online starting Sunday, April 5, 2020. This date marks the beginning of a new quarter and as such the base period for unemployment benefits and those previously ineligible may now qualify.

Unemployment benefit eligibility is based on past wages, job separation and ongoing eligibility requirements. Currently past wages are calculated on a base period of October 2019-September 2019. However, starting on April 5, 2020, the base period changes to January 2019-December 2019. If you were denied unemployment benefits due to insufficient wages and worked during the January 2019-December 2019 base period, please visit the unemployment benefit services portal to reapply online.

To ensure Texans have access to essential benefits Gov. Greg Abbott waived waiting week requirements for those impacted by COVID-19 and TWC followed by waiving job search requirements. In addition to making it easier for Texans to received benefits, the Texas Workforce Commission is continuously working to expand tele center hours. Texans needing to speak to an individual can now call Monday-Friday 8:00a.m. to 6:00p.m. and Saturday 8:00a.m. to 5:00p.m.

TWC recognizes that many Texans have faced delays on the agency’s website and tele-centers based on the unprecedented traffic in wake of COVID-19, the agency has made great strides in addressing these concerns. In addition to expanding tele-center capacities, TWC is working closely with the Department of Information Resources (DIR) and other agency partners to expand website capabilities for Texans applying for unemployment benefits online. In addition to expanding capabilities, TWC is asking applicants to stagger their access and call times. Ensuring all Texans have access to benefits is TWC’s top priority. We encourage those who may now be monetary eligible to apply during their suggested time slot.

For questions about eligibility or how to apply visit:



Emergency Family and Medical Leave Expansion Act Update Click here


Have a question?  Looking to hire? Want to become a Child Care Provider?  Email or call us!


Phone: 830-591-0141

Information Officer: Ernest Flores

Serving the Middle Rio Grande Region of Edwards, Dimmit, Kinney, La Salle, Maverick, Real, Uvalde, Val Verde & Zavala.

Workforce Middle Rio is an Equal Opportunity Employer/Program.   Auxiliary Aids and Services are available upon request to individuals with disabilities.  Relay TX: 711 or 1-800-735-2988 (Voice) or 1-­800-­735-­2989 (TDD)